@article{IRSIC_137,
    author = {JOULE, R.V. and BERNARD, F. and GEISSLER, A. and GIRANDOLA F. HALIMI-FALKOWICZ, S.},
    title = {Binding communication at the service of organ donations},
    year = {2010},
    journal = {International Review of Social Psychology},
    volume = {23},
    number = {3},
    pages = {199-226},
    abstract = {Le but du projet \'etait de diminuer le taux de refus des dons de corn\'ees par les familles des personnes d\'ec\'ed\'ees, lors des demandes effectu\'ees au t\'el\'ephone par les coordinateurs des greffes d'un Centre Hospitalier Universitaire fran\c cais. La d\'emarche s'est d\'eroul\'ee en plusieurs \'etapes : 1/ recherche d'un consensus, par les coordinateurs des greffes, sur une << pratique type >> d'entretien t\'el\'ephonique avec les familles des personnes d\'ec\'ed\'ees ; 2/ optimisation de cette pratique \`a la lumi\`ere du paradigme de la communication engageante. La diff\'erence essentielle entre << pratique type >> et << pratique optimis\'ee >> tient aux actes << pr\'eparatoires >> (un versus deux) que les coordinateurs doivent s'efforcer d'obtenir de la part des familles avant de formuler la demande d'autorisation de pr\'el\`evement. Les r\'esultats obtenus attestent de l'efficacit\'e de la d\'emarche utilis\'ee, leurs implications m\'ethodologiques et \'ethiques sont discut\'ees. This project aimed at reducing the rate of refusals of cornea donations by the families of deceased persons when the requests are made by phone by the coordinators of transplants of a French university hospital. The approach comprised several steps : 1/ reaching a consensus with the coordinators of transplants to create a “standard practice” for telephone interviews with the families of deceased persons ; 2/ optimizing this practice in light of the paradigm of binding communication. The main difference between the “standard practice” and the “optimized practice” is due to the preliminary acts (one vs. two) that the coordinators must endeavor to obtain from the families before making a request to authorize organ removals. The results confirm the effectiveness of the approach used, and their methodological and ethical implications are discussed.},
    keywords = {communication;communication engageante;communication persuasive;engagement;don d'organes;;communication;binding communication;persuasive communication;commitment;organ donations;},
    x-audience = {Internationale},
    x-peerreviewing = {Oui},
    x-popularlevel = {Non},
    x-publisherlink = {http://www.cairn.info/resume.php?ID_ARTICLE=RIPSO_232_0211},
    x-language = {},
}